Help.
Quick answers for a China eSIM. Checkout isn't open yet — join the waitlist and we'll email you when plans go on sale.
China eSIM questions.
The longer plan page has the same answers next to the prices. Open the China plan FAQ.
When should I install my eSIM?
At home, on Wi-Fi, a day or two before you fly. Your plan's validity starts when it first connects to a network in China, so installing early doesn't use up any days. Install steps.
Will my phone work?
Most iPhones from the XR/XS on, and many recent Android phones, support eSIM. Your phone must also be carrier-unlocked. Check your phone.
Can I keep my US number and WhatsApp?
Yes. The eSIM is data only and sits alongside your main SIM, so your number stays on your phone. WhatsApp keeps your existing account.
Do Google, WhatsApp and Instagram work?
Our China plans use international roaming: your data is routed through a partner network outside mainland China (exit in Hong Kong, or Singapore on selected plans, according to our network provider). That means apps like Google, WhatsApp and Instagram usually work the way they do at home. Check the plan details before you buy.
Do you cover Japan, Korea or Europe?
Not yet. We're starting with mainland China and doing it properly. Join the waitlist and we'll tell you first when new destinations open.
When does my plan start?
When your eSIM first connects to a network in China. Installing at home doesn't start the clock.
Does it cover Hong Kong or Macao?
No. Plans cover mainland China only.
Will I get a Chinese phone number?
No. Plans are data only. Keep your US SIM on for calls and texts, and use WhatsApp, FaceTime or WeChat calls over data.
What happens on a daily plan after 3 GB?
You stay connected at up to 1 Mbps until your daily allowance resets. That's fine for messages, maps and payments, but slow for video.
What's your refund policy?
You can ask for a full refund within 30 days of purchase if the eSIM hasn't been installed. Installed eSIMs aren't refundable unless there's a technical fault we can't fix. Email support@haalaan.com. Refunds go back to the original payment method within 5–10 business days. Refund policy.