Work through these in order.
- Are you in mainland China? The eSIM connects there. Valid in mainland China (not Hong Kong or Macau).
- Airplane mode. Turn it on, wait 10 seconds, turn it off.
- Is the haalaan line on? iPhone: Settings > Cellular > haalaan China > Turn On This Line. Android: SIM settings > haalaan China > on.
- Is mobile data set to haalaan China? See Data roaming settings.
- Is data roaming on for haalaan China? This is the most common fix.
- Is Wi-Fi off? Hotel or cafe Wi-Fi can make apps look broken. Switch Wi-Fi off to test the eSIM.
- Restart the phone.
- Pick the network manually if it still will not attach. iPhone: Settings > Cellular > haalaan China > Network Selection > turn off Automatic and choose China Mobile. Android: SIM settings > haalaan China > turn off automatic network selection and choose China Mobile.
- Check the APN only if your haalaan email lists one. iPhone: Settings > Cellular > haalaan China > Cellular Data Network. Android: SIM settings > Access Point Names.
- Out of data? See Check your data.
Connected, but slow
- On a daily plan, you may have used today’s 3 GB of high-speed data. You stay connected at up to 1 Mbps until it refreshes.
- Signal is often weaker indoors, underground, or in remote valleys. Move, or wait a few minutes.
Please do not delete the eSIM
Deleting it is not a fix. A deleted eSIM usually cannot be reinstalled.
Still not working
Email support@haalaan.com, 24/7. Include:
- the email address on the order, and the order number if you have one,
- your phone model,
- the city you are in,
- a screenshot of the Cellular or SIM settings for the haalaan line.
If we cannot fix a technical fault, you can ask for a refund. See Refunds.
FAQ
What is the most common fix?
Turn on data roaming for the haalaan line, set mobile data to that line, and turn Wi-Fi off to test.
Should I delete the eSIM and reinstall it?
No. A deleted eSIM usually cannot be reinstalled. Email support@haalaan.com first.
* How apps work depends on the network route and isn't guaranteed. Your data is routed via Hong Kong, according to our network provider. Services and networks can change.
Valid in mainland China (not Hong Kong or Macau).