30-day refund.

A full refund if you haven't installed your eSIM.

You can ask for a full refund within 30 days of purchase if the eSIM hasn't been installed.

Installed eSIMs aren't refundable, unless there's a technical fault we can't fix.

Email support@haalaan.com. Support is available 24/7. Refunds go back to the original payment method within 5–10 business days.