Have not installed it? Full refund within 30 days of purchase.
eSIMs that have not been installed
If you have not installed the eSIM, you can ask for a full refund within 30 days of purchase, together with any top-ups bought on it. No questions asked.
eSIMs that have been installed
Once an eSIM is installed, we refund it only if there is a technical fault that support cannot fix. For example, it will not install or will not connect on a compatible, unlocked phone, and we have worked through it with you.
We cannot refund an installed eSIM because plans changed, the phone was not compatible or unlocked, or you did not use all the data.
How to ask
Email support@haalaan.com with the email address on the order, and the order number if you have it.
For a technical fault, include your phone model, where you are, and what is happening, so we can try to fix it first.
Checkout is not open yet. This is the policy for when plans are on sale. The full page is the refund policy.
What happens next
- Not installed and within 30 days: support processes the full refund, including any top-ups bought on that eSIM, and emails a confirmation. The eSIM is canceled at the same time, so it can no longer be installed.
- Everything else (installed eSIMs, technical-fault claims, or requests more than 30 days after purchase): a member of the team reviews the request and replies.
When the money shows up
Once approved, refunds go back to the original payment method. They usually take 5 to 10 business days, depending on your bank.
Top-ups and extensions
An eSIM that has not been installed is refunded within 30 days of purchase together with any top-ups bought on it. Top-ups (including Daily-plan extensions) bought after the eSIM is activated are not refundable, even if the eSIM is later refunded for a technical fault.
Full policy: haalaan.com/refund
FAQ
Can I get a refund if I have not installed the eSIM?
Yes. Full refund within 30 days of purchase if the eSIM has not been installed, together with any top-ups bought on it. No questions asked.
Can I get a refund after I install it?
Only for a technical fault support cannot fix. A change of plans, an incompatible phone, or unused data is not a refund reason once it is installed.
Are top-ups refundable?
Any top-ups bought on an eSIM that has not been installed are refunded with it, within 30 days of purchase. A top-up bought after the eSIM is activated is not refundable, including a daily-plan extension, even if the eSIM is later refunded for a technical fault.
* How apps work depends on the network route and isn't guaranteed. Your data is routed via Hong Kong, according to our network provider. Services and networks can change.
Valid in mainland China (not Hong Kong or Macau).